1. Introduction

Identity Creations Limited provides modern, quality and customized services to customers in the interior
design, decoration and real estate sectors. We consider the privacy and protection of personal
information of our customers to be of utmost importance.

This Privacy Policy explains the principles of use, storage and protection of personal information
obtained through our website, mobile app, social media, direct communication and customer service.

2. Information we collect

We may collect the following types of information:

Personal information: Name, mobile number, email, address, National Identity Card (NID), passport copy
(if applicable).

Project information: Flat/house plan, ownership documents, budget, desired design preferences.
Financial information: Payment information, invoices, bank details (if required).
Technical information: IP address, browser information, cookies, log files.
Contact information: Phone calls, messages, emails, or WhatsApp chats with clients.

3. Purpose of information collection

We use customer information for the following purposes:
– To improve service quality
– To design and plan projects according to client needs
– To maintain communication and provide services
– To properly complete contracts and financial transactions
– To send marketing, promotions, and offers (with customer consent)
– To comply with legal obligations and prevent fraud

4. Data protection and storage

We store customer information securely with the help of modern technology. We use encryption,
firewalls, and secure servers to protect information from unauthorized access, modification, or theft.
Information is used only by authorized employees and contractual partners, who are obliged to comply
with our privacy policy.

5. Data sharing policy

We do not sell customer information to any third party. However, information may be shared in the
following cases:

At the request of legal authorities
With the company’s authorized partners or subcontractors, for specified project services
In the event of a company acquisition, merger or partnership, with appropriate legal protection

6. Customer Rights

Customers enjoy the following rights:

Request to view, correct or delete their personal information
Opt-out of our marketing messages at any time
Object to the use of information

7. Cookies Policy

Our website uses cookies to improve the browsing experience. Through cookies, we understand user
behavior and analyze site performance. Users can block cookies in their browser if they wish.

8. Children’s Information

Our services are not intended for anyone under the age of 18. We do not knowingly collect any personal
information from children. If such information comes to our attention, it will be deleted immediately.

9. Changes and Updates

This Privacy Policy may be updated from time to time. Any changes will be posted on the website and
customers will be notified if necessary.

@Identity Creations Limited

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Your information is completely secure and will be used for internal use only.